Privacy Policy

LOCKLOGIX PRIVACY POLICY

Effective Date: August 27, 2026

ARK Muzik, LLC DBA LockLogix (“LockLogix,” “we,” “us,” or “our”) respects the privacy of our users and recognizes the potentially sensitive nature of information maintained by professional locksmiths.

This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you access or use the LockLogix website, software, applications, platform, and related services (collectively, the “Service”).

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through LockLogix and communications relating to the Service.

LockLogix is designed primarily for professional locksmiths, locksmith businesses, and other authorized security professionals and is not intended as a general consumer service.

2. Information We Collect

The information we collect depends upon how you use LockLogix.

Account Information

When you create or maintain an account, we may collect information such as:

your name;
email address;
username;
company or business name;
business contact information;
account preferences;
account role or permissions; and
other information you provide in connection with your account.
Professional and Business Information

We may collect information concerning your locksmith or security business, employees, technicians, projects, customers, and professional activities.

Customer and Security-System Information

Users may choose to enter information concerning their own customers and security systems.

Depending on how LockLogix is used, this may include:

customer names and contact information;
property or facility information;
project information;
service history;
doors and openings;
lock and hardware information;
keys and key assignments;
key systems and master-key systems;
key codes or bittings;
hardware schedules;
notes;
attachments; and
other locksmith or physical-security information.

Because this information may be sensitive, users are responsible for ensuring that they are authorized to collect, enter, store, access, and disclose it.

Payment and Subscription Information

When you purchase a subscription, payments may be processed by third-party payment processors.

LockLogix may receive information such as your subscription plan, transaction amount, payment status, billing dates, and limited billing information.

We may not directly receive or store complete payment-card information when payment information is handled by a third-party payment processor.

Technical and Usage Information

When you access the Service, we may automatically collect technical information such as:

IP address;
browser type;
device type;
operating system;
login activity;
date and time of access;
pages or features accessed;
application events;
diagnostic information;
error logs; and
similar technical or security information.
Communications

When you contact LockLogix for support, provide feedback, report a problem, or otherwise communicate with us, we may collect your contact information and the contents of those communications.

3. How We Use Information

We may use information to:

provide and operate LockLogix;
create and administer user accounts;
authenticate users;
manage Organizations and permissions;
provide requested features;
process subscriptions and transactions;
provide customer support;
communicate about accounts and the Service;
maintain and improve LockLogix;
diagnose errors and technical problems;
develop new features;
protect accounts and sensitive security information;
detect and prevent fraud, abuse, and unauthorized access;
maintain system security;
enforce our Terms of Use;
comply with applicable legal obligations; and
establish, exercise, or defend legal claims.
4. Customer and Locksmith Data

LockLogix users may store information concerning their customers, properties, projects, locks, keys, key systems, master-key systems, hardware, and other professional activities.

The user or Organization entering this information is responsible for determining whether it has the legal right and appropriate authorization to collect, use, store, and disclose that information.

LockLogix processes this information as reasonably necessary to provide, secure, maintain, support, and improve the Service.

5. How We Share Information

We may disclose information to vendors and service providers that assist us with operating LockLogix, including providers of:

cloud hosting and infrastructure;
data storage and backup;
authentication;
payment processing;
email and communications;
analytics;
security and fraud prevention; and
customer support.

These providers may process information on our behalf as necessary to perform their services.

We may also disclose information when reasonably necessary to comply with applicable law or lawful legal process; respond to subpoenas, court orders, or government requests; investigate fraud or security incidents; protect the rights, property, or safety of LockLogix, our users, or others; or enforce our agreements.

If ARK Muzik, LLC or LockLogix is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, information may be transferred in connection with that transaction subject to applicable law.

We do not sell personal information for money.

6. Organizations and Individual Users

If you use LockLogix through an employer, locksmith company, or other Organization, information you enter through the Service may be accessible to authorized administrators and users of that Organization.

Your Organization may control certain information associated with the Organization's LockLogix account.

Deleting your individual user account therefore does not necessarily delete business records belonging to the Organization.

7. Account Deletion

You may delete your individual LockLogix user account at any time through your user panel within LockLogix.

You may be required to confirm your deletion request.

Following confirmation, we may immediately disable your account and begin the applicable deletion process.

Before deleting your account, you should export or otherwise preserve any information that you wish or are required to retain.

Once information has been permanently deleted, it may not be recoverable.

8. Individual Account Deletion and Organizational Data

If your user account belongs to an Organization, deleting your individual account may not delete information belonging to that Organization.

For example, customer records, project records, property information, hardware information, key-system records, master-key-system records, key assignments, service records, notes, and other business information created while acting on behalf of an Organization may remain associated with the Organization.

Authorized users of that Organization may continue to access such information after your individual account is deleted.

If you are the sole administrator or owner of an Organization, LockLogix may require you to transfer control of the Organization before deleting your individual account.

Deletion of an entire Organization and its User Data may require a separate deletion process.

9. Subscription Cancellation and Data

Canceling a LockLogix subscription does not automatically delete your account or User Data.

Subscription cancellation generally prevents future subscription renewals and may result in restrictions on access to paid features after the applicable paid billing period ends.

We may retain account and User Data following subscription cancellation for a reasonable period to permit account reactivation, data export, security operations, backup management, legal compliance, dispute resolution, and other legitimate business purposes.

If you want your account permanently deleted, you should use the account-deletion functionality provided through your user panel.

10. Deletion of Locksmith, Customer, and Key-System Data

When a qualifying standalone account or entire Organization is permanently deleted, LockLogix will take reasonable steps to delete or de-identify associated information from active production systems.

Depending on how the Service was used, deleted information may include:

locksmith and company records;
customer records;
customer contact information;
properties and facilities;
projects and service records;
doors and openings;
locks and hardware;
keys and key assignments;
key systems;
master-key systems;
key codes and bittings;
hardware schedules;
documents and attachments;
notes; and
other User Data.

Deletion from active systems does not necessarily mean that every copy disappears immediately.

Information may remain temporarily in encrypted backups, disaster-recovery systems, system logs, or other archival systems until those copies are overwritten, rotated, or expire according to our normal retention procedures.

We may retain limited information for longer when reasonably necessary to satisfy legal, tax, accounting, regulatory, security, fraud-prevention, dispute-resolution, or other legitimate obligations.

Information retained solely for these purposes will be retained only for as long as reasonably necessary for the applicable purpose.

11. Data Retention

We retain personal information and User Data for as long as reasonably necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

Different categories of information may be retained for different periods depending upon the nature of the information and why it is maintained.

We may retain certain transaction, account, security, or legal records after an account is deleted when necessary to comply with legal obligations, prevent fraud or abuse, resolve disputes, enforce agreements, or establish or defend legal claims.

12. Data Security

Because LockLogix may store sensitive locksmith and physical-security information, protecting User Data is important to us.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, destruction, loss, or misuse.

However, no internet-based service, network, database, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials, using appropriate passwords, restricting access to authorized personnel, and maintaining appropriate security practices within their own organizations.

13. Cookies and Similar Technologies

LockLogix may use cookies, local storage, session technologies, and similar technologies to operate the Service, authenticate users, maintain sessions, remember preferences, provide functionality, analyze usage, diagnose problems, and help protect accounts.

Third-party services integrated with LockLogix may use similar technologies subject to their own privacy practices.

14. Children's Privacy

LockLogix is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have knowingly collected personal information directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete the information.

If you believe a child under 13 has provided personal information directly to LockLogix, please contact us at admin@locklogix.com.

15. Your Privacy Choices and Rights

You may access and update certain account information through LockLogix.

You may delete your account through your user panel as described above.

You may also contact us at admin@locklogix.com regarding access to, correction of, or deletion of certain personal information.

Depending on where you reside, applicable privacy law may provide additional rights concerning your personal information.

Where required by applicable law, we will respond to qualifying privacy requests and may take reasonable steps to verify your identity before fulfilling a request.

16. Third-Party Services

LockLogix may contain links to or integrations with independent third-party websites, applications, payment processors, or other services.

Those third parties maintain their own privacy practices and policies.

This Privacy Policy does not govern the independent privacy practices of third parties.

17. Business Transfers

If ARK Muzik, LLC, LockLogix, or substantially all or part of its assets or business is acquired, sold, merged, reorganized, financed, or otherwise transferred, information maintained by LockLogix may be transferred as part of that transaction, subject to applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to LockLogix, our information practices, technologies, legal requirements, or business operations.

When we update this Privacy Policy, we will revise the effective date at the top of the policy.

When appropriate or required by law, we may provide additional notice of material changes.

19. Contact Us

For questions, concerns, or privacy requests concerning this Privacy Policy or LockLogix's privacy practices, contact:

ARK Muzik, LLC DBA LockLogix
333 Texas St., Suite 2110
Shreveport, LA 71101
Email: admin@locklogix.com